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TERMS & CONDITIONS

These Terms and Conditions are applicable every time you access our web site and/or order products from our web site. Before proceeding with an order, you will be required to signify that you have read and understood these Terms and Conditions.

This web site is solely for your personal use, not any commercial purposes. References in these Terms and Conditions to ‘we’, ‘us’, ‘Delios’ are to Delios Limited (Company number 5522120). Please note that these Terms and Conditions incorporate the following sections, which you are advised to read:

. 1. Ownership and This Web site

This web site is owned and operated by Delios. We may change our web site and correct or update information (including product information) or change these Terms and Conditions at any time without notice. You may access and use the web site for your personal use. However, you are not allowed to do the following: ・to use this web site for commercial, resale purposes.
・to use this web site and its contents for reproduction.
・to use the systematic extraction and re-utilisation of any part of the contents of this web site. (ex: item listings, descriptions, prices )
・to download (other than page caching) or modify the entire and any portion of this web site.
・to interfere with or disrupt any network or web site connected to this web site or gain unauthorized access to other computer systems.
・to use this web site for any purpose which is unlawful.
・to conduct data mining and use robots or similar data gathering and extraction tools.
・to use framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on this web site.
・to use meta tags or any other texts which uses the information associated with us such as our company name, trading name, trade mark and contact details.
・to use the Content of this web site including our logo, images, designs without our permission, except for the case in which such usage is agreed.
・to transmit to or through our web site any threatening, defamatory, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

We accept no liability for functions in this web site and cannot guarantee that our web site will operate uninterrupted or error-free of that any defect will be corrected. We also cannot guarantee that our web site is compatible with your computer equipment, or that the web site or its server is free of errors, worms, viruses, bugs or any type of malicious attack and we shall not be liable for any damage you may suffer as a result of such destructive features. The web site is provided ‘as is’. Accessing the web site is entirely at your own risk.

Our web site may include links to third party web sites from time to time. You acknowledge and agree that we will not be responsible for the availability of such third party web sites and will not be responsible or liable for any content or services available from such third party web sites. You should check the privacy statements and terms and conditions of use of third party web sites accessible from this web site.

2. Copyright Notice

This website and its Content including all materials, text, code, videos, music, sound, graphics, photos, illustrations, artwork, names, logos, marks, files, devices and links contained in them or linked to them are our property, belong to our supplier and are protected by copyright, trademarks and other rights of intellectual property owned by or licensed to us.

Anyone accessing this website is entitled to view any part of it. However, the all Content must not be used for reproduction, either in whole or partly, for any other purposes including commercial purposes or in relation to another website or publication. Any links to our website must be notified to and approved by us before they are created or steps are taken to create the same.

3. Online Shopping

Every care has been taken to ensure that the photographic representation, description and specification of our products are accurate. However, although the reproduction of images is a close representation, a slight variation in the actual goods may occur. Therefore, we are unable to guarantee that the product images you see on our web site are an accurate representation of the actual products. Before you place an order, please read these Terms and Conditions carefully as they contain important information about your order.


You represent and warrant that the payment details provided for your order are valid and accurate, and that payment will be made in full when your order is accepted and processed by us. By placing an order, you also confirm that you are the person referred to in the Billing details. Visitors under the age of 18 should not register with us or submit any information to us through this web site.

4. Acceptance of your Order

You can place an order on our website. After you have placed an order, you will receive an email acknowledging the exact details of your order. Should you not receive the email within 5 business days, please contact us. Please note that non-acceptance of an order you placed may be a result of one of the following:
・Our inability to obtain authorization for your payment
・The product you ordered is out of stock
・The identification of a pricing or product description error
・Failure to meet the eligibility to order criteria set out in the Terms and Conditions

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. However, please note that it may not always be possible to stop your order from being dispatched immediately after you request the cancellation. If your order has already been dispatched, please return the product following the instructions explained in our Return Policy. Please also note that your right to return goods does not apply to products in certain conditions. Further details are set out in the Returns Policy. Please refer to contact details below.

6. Returns Policy

The Returns Policy is for products purchased on our website. Unwanted products can be returned for a refund or exchange. Refunds will be made against the original tender. In order to obtain a refund you must notify us of your intention to cancel your order within 7 days of receipt of the products. You are responsible for the cost of postage to send the products back to us. Original delivery charges cannot be refunded.

Please return the products in their original condition with their original undamaged packaging and an unused cartridge and bottle, within 7 days of cancellation. All items must be returned using a traceable method such as registered post, recorded delivery or another secure method such as courier at the purchaser’s expense. The purchaser is required to retain the receipt until the products are returned.

We regret that we cannot be held responsible for non-delivery of returned goods. If you notify us of your intention to cancel your purchase but do not return the products, we reserve the right to deduct the cost incurred by us in recovering the products, from any refund you are owed. Except in the case of faulty or incorrectly supplied goods in which your statutory rights are unaffected, the goods are second hand without the original packaging. In this case, we may not be able to refund or exchange them voluntarily.

The product return address will be notified to customers. If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us. None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

7. Payment Methods

We accept payment for orders by Pay Pal, personal cheque and Postal Order in British Pound Sterling. In the event that you are ordering from outside of the United Kingdom, the payment you will make in the denominated currency in your country will be converted at the exchange rate which is applied at the time of processing your order.

As we cannot guarantee the security of data you may send us by email, please do not send us payment information using email. In this regard, we prefer the receipt of payment for your order through Pay Pal. In order to protect from any losses, please do not send cash to us. Unless we are fraudulent or negligent, we will not be liable to you for any losses caused by unauthorised access to the personal and transactional information you provide us when placing an order.

8. Payment Handling Time

The handling time refers to the number of normal business working days (normal weekdays) the seller will take to post the item following the receipt of your payment. Saturdays, Sundays, and major holidays (Bank Holiday) do not count as business working days. Please keep this in mind in the event that you would like to receive the product at the earliest delivery date. A payment is regarded ‘cleared or received’ after the money from the buyer has actually been deposited into our account.

If the buyer pays by Pay Pal, the payment may clear immediately. However if the buyer pays by cheque or Postal Order, it may take several days. In the event that the buyer pays by cheque or Postal Order, we dispatch the product only after the payment has been deposited into our account. This does not include the number of business working days the postal service will take to deliver the item to you.

9. Pricing Policy

All prices shown on our website are in British Pound Sterling inclusive of VAT (Value Added Tax), where applicable. Prices may be changed and offers may be withdrawn at any time. We try to ensure all prices displayed on our website are accurate. In the event errors occur in the price of the product you have ordered, we will notify you as soon as possible. You will be asked to reconfirm your order at the correct price or cancel it.

In the event that we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled. From time to time, we may offer additional discounts or special packages for products displayed on our website. We retain the right to initiate, amend and terminate such discounts and packages at any time.

10. Product Availability / Information

We are delighted to bring our products to you exclusively in the United Kingdom. All items are subject to availability. However, there are the cases where any product displayed on our website is subject to the status of out of stock and price change from time to time. If products you would like to order are out of stock, we will notify such matters on our website.

If, due to unforeseen circumstances such as a very fast selling, products you have ordered become unavailable, we will inform you such matters and ask whether you would like to wait for the stock or cancel your order.

11. Delivery Information

Please note that delivery information applies to orders placed online through our website.

Delivery Timing

We cannot guarantee specific delivery times and dates. We aim to dispatch ordered products within 24 hours of the receipt of the payment. Please allow up to 7 working days for delivery within Mainland UK and 14 working days for Non-Mainland UK (Channel Islands and Northern Ireland) and International delivery.

With regard to large, bulk and specially arranged order, the postage will be subject to additional charges and delivery times may vary. Please note that we are unable to quote a delivery charge for orders for large, bulk and specially arranged order. If you would like to order in a large volume, please contact us.

Mainland UK Delivery

We will dispatch our product by Royal Mail 1st Class Signed For. Posting and packaging is £3.50 with £1.00 per additional item (subject to changes such as free P&P offer).

Non-Mainland UK DeliveryWe will dispatch our product through a traceable or recorded postage such as Royal Mail Air sure Small Packet per order. Posting and packaging is £6.00 per item for Europe and £8.00 per item for other counties (with £2.00 per additional item for both regions). Please note that we cannot be held responsible for delays in customs clearance and import/custom duty where relevant. The recipient is responsible for paying the duty.

13. Privacy and Communications

By placing an order, you are subject to submit your personal information such as your name, address and email address. To fulfil our obligations under the Terms and Conditions, we communicate with you either by email or through our website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

14. Jurisdiction

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the the English Courts in relation to all matters connected with or arising out of the web site or your use of customer services or any order you place on the web site.

15. General

There may be a case where we change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.

16. Customer Support

・Tel: 0800 612 6271 We are available between 9:30am - 17:30 (London Time: GMT) Monday – Friday. (As mobile and other network call charges may vary, please refer to your service provider for more details). ・Email:info@delios.co.uk
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